Terms of Service
Last updated: September 10, 2026
Overview
Welcome to Lorelia. The terms "we", "us" and "our" refer to Lorelia. We operate this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a shopping experience (the "Services"). Payments are processed by Stripe.
These terms and conditions, together with any policies referenced here (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.
Please read these Terms carefully. They include important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use or access our Services.
1. Access
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province or country of residence, and that you consent to any minor dependents using the Services on devices you own or manage.
To purchase from us you will be asked for information such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide is correct, current and complete, and that you have all rights necessary to provide it. We do not offer customer accounts; each order stands alone.
2. Our products
We have made every effort to represent our products accurately. However, colours and product appearance may differ from how they appear on your screen due to the device and settings you use.
We do not warrant that the appearance or quality of any product will meet your expectations or be identical to how it is depicted online.
Product descriptions are subject to change at any time without notice. We may discontinue any product at any time and may limit quantities offered to any person, region or jurisdiction on a case-by-case basis.
Product safety. Lorelia is decorative ambient lighting. Keep the product and power components away from water, heat sources, and children or pets who may pull on the branches. Follow the included setup and care instructions, and stop using it if any part is damaged.
3. Orders
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason at our discretion. Your order is not accepted until we send a confirmation email. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting. Orders can be cancelled within 2 hours of placement for a full refund. After that, orders enter fulfilment and cannot be cancelled. If we do not accept, change or cancel an order, we will attempt to notify you using the email address or phone number provided at the time of the order, and any payment taken will be refunded in full.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy.
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
4. Prices and billing
Prices, discounts and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Prices are shown in US dollars and include shipping. Unless stated at checkout, posted prices do not include taxes, customs or import charges, which are the buyer's responsibility where they apply.
We may from time to time offer promotions that affect pricing and that are governed by separate terms. If there is a conflict between promotion terms and these Terms, the promotion terms govern.
You agree to provide current, complete and accurate purchase and payment information. You represent and warrant that (i) the payment details you provide are true, correct and complete, (ii) you are authorised to use the payment method for the purchase, (iii) charges incurred by you will be honoured by your card issuer or payment provider, and (iv) you will pay charges incurred by you at the posted prices, including any applicable taxes.
5. Shipping and delivery
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you, without affecting your rights under our Shipping Policy and Refund Policy if an order is lost or damaged in transit.
Estimated delivery times are stated in our Shipping Policy. Please review it before placing your order.
6. Intellectual property
Our Services, including all trademarks, brands, text, images, graphics, video, product reviews and design, and their selection and arrangement, are owned by us, our affiliates or our licensors and are protected by copyright, trademark and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material on the Services without our prior written consent. Nothing in these Terms grants you any licence or right under any patent, trademark, copyright or other intellectual property of ours or any third party. All rights not expressly granted are reserved.
Lorelia's names, logos, product names, designs and slogans are our trademarks. You must not use them without our prior written permission. All other names, logos and marks on the Services belong to their respective owners.
7. Third-party services and links
Checkout and payment are provided by Stripe under its own terms and privacy policy. Any sale you make on this store is made directly with us, not with Stripe or any other service provider. Stripe and our other providers are not responsible for any aspect of the sale between you and us, including any injury, damage or loss resulting from purchased products.
The Services may contain links to websites operated by third parties. We are not responsible for examining or evaluating the content or accuracy of third-party sites, and we are not liable for any harm or damages related to your use of them or your purchase of products or services from them. Please review the third party's policies before engaging in any transaction. Complaints or questions about third-party products and services should be directed to the third party.
We may, in the future, offer new features through the Services. Such features are part of the Services and are subject to these Terms.
8. Privacy policy
All personal information we collect through the Services is subject to our Privacy Policy. Certain information you enter at checkout is also processed by Stripe under its privacy policy. By using the Services, you acknowledge that you have read our Privacy Policy.
9. Feedback
If you submit any ideas, suggestions, feedback, reviews, photos or other content to us (collectively, "Feedback"), including through our contact form, email or social media, you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use, for example to operate, improve and promote the Services.
You represent and warrant that (i) you own or have all necessary rights to the Feedback, (ii) you have disclosed any compensation or incentive received in connection with it, and (iii) it complies with these Terms. We are under no obligation to keep Feedback confidential, to pay compensation for it or to respond to it.
We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, defamatory, obscene or otherwise objectionable, or that infringes any party's rights or these Terms.
You agree that your Feedback will not violate any right of any third party, will not be unlawful, abusive or obscene, and will not contain any virus or malware. You may not use a false email address, impersonate anyone, or mislead us or others about the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy.
10. Errors, inaccuracies and omissions
Occasionally information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, transit times or availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice, including after you have submitted your order. If we cancel an order for this reason, you will receive a full refund.
11. Prohibited uses
You may use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, state or local law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate or discriminate against anyone; (e) to transmit false or misleading information; (f) to send any advertising or promotional material, including spam; (g) to impersonate any person or entity; or (h) to engage in any other conduct that restricts or inhibits anyone's use of the Services, or that may harm us or users of the Services or expose them to liability.
You also agree not to: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraper, data extraction tool, AI agent or other automated means to access the Services; or (f) interfere with, bypass or circumvent the security or access-control features of the Services. We reserve the right to suspend or terminate your access to the Services at any time, without notice, if we determine that you have violated any part of these Terms.
12. Automated agents
This section applies if you use, enable or cause the deployment of an "Agent", meaning any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity without direct supervision.
No Agent may access or interact with the Services unless it identifies itself and operates in strict accordance with the requirements below, and no Agent may do so if we have asked it to refrain. We may limit, including by technical measures, whether and how any Agent accesses the Services.
Agents must: (i) identify themselves in every HTTP request by including "Agent/[agent name]" in the user agent string; (ii) not conceal that access is from an Agent, for example by mimicking human behaviour or completing or circumventing CAPTCHAs or similar measures; (iii) respond truthfully to any prompt seeking to determine whether interactions come from a human; and (iv) not circumvent any measure intended to block, limit or control how Agents access the Services.
13. Termination
We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.
14. Disclaimer of warranties
Information presented on or through the Services is made available for general information purposes only. We do not warrant its accuracy, completeness or usefulness, and any reliance you place on it is at your own risk.
EXCEPT AS EXPRESSLY STATED BY US, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE MAY NOT APPLY TO YOU.
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable consumer protection law, including your statutory rights.
15. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO CASE SHALL WE, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PURCHASED THROUGH THEM, EVEN IF ADVISED OF THEIR POSSIBILITY. TO THE EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM RELATING TO AN ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER.
16. Indemnification
You agree to indemnify, defend and hold harmless us and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party due to or arising out of (1) your breach of these Terms or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
17. Severability
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, the unenforceable portion shall be deemed severed, and the remaining provisions remain valid and enforceable.
18. Waiver and entire agreement
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms and any policies posted by us on this site constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications and proposals, whether oral or written, including any prior versions of these Terms.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
19. Assignment
You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so is void. We may transfer or assign these Terms and our rights and obligations without your consent or notice to you.
20. Governing law
These Terms and any separate agreements under which we provide you Services are governed by and construed in accordance with the laws of England and Wales. Any disputes are subject to the non-exclusive jurisdiction of the courts of England and Wales. Consumers may also bring claims in their country of residence under local consumer protection law.
21. Headings
Headings are included for convenience only and do not limit or otherwise affect these Terms.
22. Changes to these Terms
You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates to this website. It is your responsibility to check this page periodically for changes. We will notify you of material changes as required by applicable law, and such changes take effect on the date specified in the notice. Your continued use of the Services after changes are posted constitutes acceptance of those changes.
23. Contact information
Questions about these Terms should be sent by email to hello@lorelia.co.