Shipping Policy

Last updated: September 10, 2026

Thanks for shopping at Lorelia. Here's everything you need to know about how we ship.

Shipping cost

Shipping is free on every order, to every destination we ship to. The price you see is the price you pay.

Where we ship

We ship worldwide. Choose your country at checkout; if it isn't offered, we don't ship there yet.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays) of order confirmation. You'll receive a tracking email as soon as your order ships.

Delivery time

Estimated delivery to US addresses is 10 to 18 business days from the date of shipment. Other destinations can take a little longer depending on the local carrier and customs.

Our products ship from our international fulfilment partners, which lets us offer better prices than traditional retail. The trade-off is that delivery takes a bit longer than Amazon. We appreciate your patience.

Delivery times are estimates, not guarantees. Delays can occur due to customs, carrier capacity, weather, or other factors outside our control.

Tracking

You'll receive a tracking number by email within 5 business days of placing your order. Tracking updates can take 2 to 3 days to appear after dispatch, which is normal for international shipments.

Customs and import fees

Import duties or taxes, where they apply, are the buyer's responsibility unless stated at checkout. Most orders arrive without any additional charges, but rules vary by country and can change.

Lost or stuck packages

If your tracking hasn't updated in 10 business days, or your package hasn't arrived within 30 business days of shipment, email hello@lorelia.co with your order number. We'll investigate and offer a free replacement or a full refund.

Wrong address

Please double-check your shipping address at checkout. We can update it if you contact us within 2 hours of placing your order. After that, orders enter fulfilment and the address can't be changed.

Lorelia is not responsible for orders shipped to an incorrect address provided at checkout.

Damaged in transit

If your order arrives damaged, email hello@lorelia.co within 7 days of delivery with photos. We'll arrange a free replacement or a refund.

Returns

You have 30 days from delivery to return your Lorelia. Details are in the Refund Policy.